{"id":86475,"date":"2025-09-29T08:33:17","date_gmt":"2025-09-29T01:33:17","guid":{"rendered":"https:\/\/www.dichthuatso1.com\/?p=86475"},"modified":"2026-06-10T16:00:15","modified_gmt":"2026-06-10T09:00:15","slug":"bo-tieu-chuan-chi-tiet-trong-giao-tiep-voi-khach-hang-cho-nhan-vien-cua-dich-thuat-so-1","status":"publish","type":"post","link":"https:\/\/www.dichthuatso1.com\/en\/bo-tieu-chuan-chi-tiet-trong-giao-tiep-voi-khach-hang-cho-nhan-vien-cua-dich-thuat-so-1\/","title":{"rendered":"B\u1ed9 ti\u00eau chu\u1ea9n giao ti\u1ebfp v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng D\u1ecbch Thu\u1eadt S\u1ed1 1"},"content":{"rendered":"

\u00c1p d\u1ee5ng cho m\u1ecdi nh\u00e2n vi\u00ean c\u1ee7a D\u1ecbch Thu\u1eadt S\u1ed1 1.<\/p>\n\n\n\n

Ti\u00eau chu\u1ea9n<\/th>Content<\/th>Y\u00eau c\u1ea7u<\/th><\/tr><\/thead>
TC1<\/td>– Tu\u00e2n th\u1ee7 ti\u00eau chu\u1ea9n t\u00e1c phong v\u1ec1 \u0111\u1ed3ng ph\u1ee5c, v\u1ec7 sinh c\u00e1 nh\u00e2n
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– Nh\u00e2n vi\u00ean m\u1eb7c \u0111\u00fang \u0111\u1ed3ng ph\u1ee5c theo quy \u0111\u1ecbnh
– T\u00f3c tai g\u1ecdn g\u00e0ng, s\u1ea1ch s\u1ebd; trang \u0111i\u1ec3m nh\u1eb9 v\u1edbi n\u1eef
– Mang gi\u00e0y theo quy \u0111\u1ecbnh<\/td><\/tr>
TC2<\/td>– S\u1eafp x\u1ebfp \u0111\u1ed3 \u0111\u1ea1c, t\u00e0i li\u1ec7u t\u1ea1i b\u00e0n l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh g\u1ecdn g\u00e0ng, ng\u0103n n\u1eafp
– \u0110\u00e1nh gi\u00e1: 5\/100\u00a0<\/td>		– M\u1ecdi th\u1ee9 ph\u1ea3i \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp \u0111\u00fang v\u1ecb tr\u00ed, g\u1ecdn g\u00e0ng
– Kh\u00f4ng c\u1ea3n tr\u1edf \u0111\u1ebfn c\u00f4ng vi\u1ec7c
– Kh\u00f4ng l\u00e0m m\u1ea5t th\u1eddi gian t\u00ecm ki\u1ebfm
– Kh\u00f4ng g\u00e2y r\u1ed1i m\u1eaft hay ph\u1ea3n c\u1ea3m \u0111\u1ebfn kh\u00e1ch h\u00e0ng<\/td><\/tr>
TC3<\/td>– Gi\u1eef g\u00ecn v\u1ec7 sinh s\u1ea1ch s\u1ebd n\u01a1i l\u00e0m vi\u1ec7c
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– C\u1ea7n \u00fd th\u1ee9c gi\u1eef v\u1ec7 sinh t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c; kh\u00f4ng \u0111\u1ec3 m\u1ea5t v\u1ec7 sinh chung
– Th\u1ea5y ch\u1ed7 b\u1ea9n ph\u1ea3i lau d\u1ecdn ngay
– V\u1ee9t\/ \u0111\u1ed5 r\u00e1c \u0111\u00fang n\u01a1i quy \u0111\u1ecbnh<\/td><\/tr>
TC4<\/td>– L\u00e0m \u0111\u00fang nhi\u1ec7m v\u1ee5 c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c giao; kh\u00f4ng l\u00e0m vi\u1ec7c ri\u00eang trong ca l\u00e0m vi\u1ec7c
– \u0110\u00e1nh gi\u00e1: 10\/100<\/td>		– Th\u1ef1c hi\u1ec7n theo \u0111\u00fang quy tr\u00ecnh, y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh
– Kh\u00f4ng \u0111\u1ec3 ng\u01b0\u1eddi kh\u00f4ng c\u00f3 ph\u1eadn s\u1ef1 ho\u1ea1t \u0111\u1ed9ng trong khu v\u1ef1c l\u00e0m vi\u1ec7c c\u1ee7a B\u1ed9 ph\u1eadn Kinh doanh.<\/td><\/tr>
TC5<\/td>– Tu\u00e2n th\u1ee7 th\u1eddi gian l\u00e0m vi\u1ec7c theo ca
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– \u0110\u1ebfn s\u1edbm 5-10 ph\u00fat tr\u01b0\u1edbc khi v\u00e0o gi\u1edd l\u00e0m vi\u1ec7c
– Ch\u1ec9nh trang \u0111\u1ed3ng ph\u1ee5c \u0111\u00fang quy \u0111\u1ecbnh
– Kh\u00f4ng b\u1ecf v\u1ecb tr\u00ed khi ch\u01b0a c\u00f3 s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a c\u1ea5p tr\u00ean<\/td><\/tr>
TC6<\/td>– L\u1ecbch s\u1ef1 ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng khi b\u1eaft \u0111\u1ea7u ph\u1ee5c v\u1ee5
– \u0110\u00e1nh gi\u00e1: 10\/100<\/td>		– Ch\u1ee7 \u0111\u1ed9ng h\u01b0\u1edbng m\u1eaft v\u1ec1 ph\u00eda kh\u00e1ch h\u00e0ng v\u00e0 ch\u00e0o kh\u00e1ch “D\u1ecbch Thu\u1eadt S\u1ed1 1 xin ch\u00e0o<\/strong>!”Tr\u00e1nh t\u00ecnh tr\u1ea1ng \u0111\u1ec3 kh\u00e1ch g\u1ecdi m\u1edbi quay l\u00ean ho\u1eb7c kh\u00f4ng ch\u00e0o kh\u00e1ch h\u00e0ng
– Lu\u00f4n th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0 s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1<\/td><\/tr>
TC7<\/td>– T\u01b0 th\u1ebf lu\u00f4n s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng
– \u0110\u00e1nh gi\u00e1: 10\/100<\/td>		– Lu\u00f4n trong t\u01b0 th\u1ebf s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c
– Kh\u00f4ng n\u00f3i chuy\u1ec7n ho\u1eb7c l\u00e0m vi\u1ec7c ri\u00eang khi ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng
– D\u00f9 \u0111ang l\u00e0m b\u1ea5t c\u1ee9 c\u00f4ng vi\u1ec7c n\u00e0o nh\u01b0ng khi c\u00f3 kh\u00e1ch h\u00e0ng, ph\u1ea3i d\u1eebng l\u1ea1i \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch
– Ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng theo \u0111\u00fang th\u1ee9 t\u1ef1 theo quy \u0111\u1ecbnh; thao t\u00e1c nhanh, ch\u00ednh x\u00e1c; kh\u00f4ng v\u1eeba l\u00e0m, v\u1eeba ngh\u1ec9<\/td><\/tr>
TC8<\/td>– Th\u00e1i \u0111\u1ed9 ni\u1ec1m n\u1edf, c\u1eed ch\u1ec9 th\u00e2n thi\u1ec7n, l\u1ecbch s\u1ef1, \u0111\u00fang m\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– Lu\u00f4n ni\u1ec1m n\u1edf, quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u1edbi khu\u00f4n m\u1eb7t t\u1ef1 nhi\u00ean v\u00e0 n\u1ee5 c\u01b0\u1eddi th\u00e2n thi\u1ec7n
– Th\u00e1i \u0111\u1ed9, c\u1eed ch\u1ec9, n\u00f3i n\u0103ng l\u1ecbch s\u1ef1, th\u00e2n thi\u1ec7n; l\u1ec5 \u0111\u1ed9 v\u1edbi ng\u01b0\u1eddi l\u1edbn tu\u1ed5i, th\u00e2n \u00e1i v\u1edbi ng\u01b0\u1eddi k\u00e9m tu\u1ed5i
– Kh\u00f4ng n\u00f3i c\u1ed9c c\u1eb1n, tr\u1ed1ng kh\u00f4ng, c\u00e1u g\u1eaft, tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng
– C\u01b0 x\u1eed nh\u1eb9 nh\u00e0ng, t\u00ecnh c\u1ea3m
– Kh\u00f4ng l\u1ea1nh nh\u1ea1t, l\u00e3nh \u0111\u1ea1m, kh\u00f3 g\u1ea7n nh\u01b0ng c\u0169ng kh\u00f4ng qu\u00e1 th\u00e2n thi\u1ec7n<\/td><\/tr>
TC9<\/td>– N\u00f3i n\u0103ng r\u00f5 r\u00e0ng, m\u1ea1ch l\u1ea1c, \u00e2m l\u01b0\u1ee3ng v\u1eeba \u0111\u1ee7
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– N\u00f3i r\u00f5 ch\u1eef, s\u1eed d\u1ee5ng gi\u1ecdng ph\u1ed5 th\u00f4ng, tr\u00e1nh n\u00f3i ti\u1ebfng l\u00f3ng, ng\u00f4n ng\u1eef teen, n\u00f3i t\u1ee5c
– \u00c2m l\u01b0\u1ee3ng n\u00f3i v\u1eeba \u0111\u1ee7 nghe, kh\u00f4ng qu\u00e1 to c\u0169ng kh\u00f4ng qu\u00e1 nh\u1ecf
– Kh\u00f4ng \u0111\u01b0\u1ee3c c\u00e1u g\u1eaft v\u1edbi kh\u00e1ch h\u00e0ng<\/td><\/tr>
TC10<\/td>– Quan t\u00e2m \u0111\u1ebfn kh\u00f3 kh\u0103n, l\u00fang t\u00fang c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– Nhi\u1ec7t t\u00ecnh gi\u00fap \u0111\u1ee1 khi kh\u00e1ch h\u00e0ng g\u1eb7p kh\u00f3 kh\u0103n
– Kh\u00f4ng ph\u00f3 m\u1eb7c, coi nh\u01b0 kh\u00f4ng bi\u1ebft; ho\u1eb7c c\u00e1u g\u1eaft, cau c\u00f3, kh\u00f3 ch\u1ecbu khi kh\u00e1ch h\u00e0ng h\u1ecfi l\u1ea1i<\/td><\/tr>
TC11<\/td>– C\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng, b\u00e0y t\u1ecf mong mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 l\u1ea7n sau
– \u0110\u00e1nh gi\u00e1: 5\/100<\/td>		– Sau khi ho\u00e0n th\u00e0nh c\u00e1c th\u1ee7 t\u1ee5c ph\u1ee5c v\u1ee5, nh\u00e2n vi\u00ean c\u1ea7n ch\u1ee7 \u0111\u1ed9ng c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng
– B\u00e0y t\u1ecf s\u1ef1 mong mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0o nh\u1eefng l\u1ea7n sau
– T\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean ch\u00e0o kh\u00e1ch h\u00e0ng khi kh\u00e1ch h\u00e0ng ra v\u1ec1 “D\u1ecbch Thu\u1eadt S\u1ed1 xin c\u1ea3m \u01a1n!<\/strong>“<\/td><\/tr>
TC12<\/td>– N\u1eafm v\u1eefng chuy\u00ean m\u00f4n v\u00e0 nghi\u1ec7p v\u1ee5, th\u1ef1c hi\u1ec7n t\u1ed1t c\u00e1c y\u00eau c\u1ea7u v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng
– Tr\u1ea3 l\u1eddi \u0111\u1ea7y \u0111\u1ee7 v\u00e0 r\u00f5 r\u00e0ng nh\u1eefng c\u00e2u h\u1ecfi, th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng
– \u0110\u00e1nh gi\u00e1: 10\/100<\/td>		– N\u1eafm v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1c chuy\u00ean m\u00f4n nghi\u1ec7p v\u1ee5 trong ph\u1ea1m vi c\u00f4ng vi\u1ec7c
– Th\u00e0nh th\u1ea1o quy tr\u00ecnh nghi\u1ec7p v\u1ee5 chi ti\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c nhanh – ch\u00ednh x\u00e1c – hi\u1ec7u qu\u1ea3<\/td><\/tr>
TC13<\/td>– T\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p cho kh\u00e1ch h\u00e0ng
– \u0110\u00e1nh gi\u00e1: 10\/100<\/td>		– Khi kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, nh\u00e2n vi\u00ean c\u1ea7n t\u01b0 v\u1ea5n, h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 nh\u1ea5t
– \u01afu ti\u00ean gi\u1edbi thi\u1ec7u nh\u1eefng d\u1ecbch v\u1ee5 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng cao nh\u1ea5t c\u00f9ng v\u1edbi gi\u00e1 t\u1eeb cao xu\u1ed1ng th\u1ea5p (up-selling) nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/td><\/tr>
TC14<\/td>– Th\u1ef1c hi\u1ec7n th\u00e0nh th\u1ea1o th\u1ee7 t\u1ee5c thanh to\u00e1n cho kh\u00e1ch h\u00e0ng
– \u0110\u00e1nh gi\u00e1: 10\/100<\/td>		– T\u00ednh \u0111\u00fang ti\u1ec1n cho kh\u00e1ch, tr\u1ea3 l\u1ea1i \u0111\u00fang ti\u1ec1n th\u1eeba n\u1ebfu c\u00f3
– Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng c\u00f3 ti\u1ec1n l\u1ebb, c\u1ea7n ch\u1ee7 \u0111\u1ed9ng xin l\u1ed7i kh\u00e1ch v\u00e0 \u0111\u1ec1 ngh\u1ecb \u0111\u01b0\u1ee3c \u0111\u1ed5i tr\u1ea3 b\u1eb1ng hi\u1ec7n v\u1eadt t\u01b0\u01a1ng \u1ee9ng n\u1ebfu kh\u00e1ch \u0111\u1ed3ng \u00fd.<\/td><\/tr><\/tbody><\/table><\/figure>","protected":false},"excerpt":{"rendered":"

\u00c1p d\u1ee5ng cho m\u1ecdi nh\u00e2n vi\u00ean c\u1ee7a D\u1ecbch Thu\u1eadt S\u1ed1 1. Ti\u00eau chu\u1ea9n N\u1ed9i dung Y\u00eau c\u1ea7u TC1 – Tu\u00e2n th\u1ee7 ti\u00eau chu\u1ea9n t\u00e1c phong v\u1ec1 \u0111\u1ed3ng ph\u1ee5c, v\u1ec7 sinh c\u00e1 nh\u00e2n– \u0110\u00e1nh gi\u00e1: 5\/100 – Nh\u00e2n vi\u00ean m\u1eb7c \u0111\u00fang \u0111\u1ed3ng ph\u1ee5c theo quy \u0111\u1ecbnh– T\u00f3c tai g\u1ecdn g\u00e0ng, s\u1ea1ch s\u1ebd; trang \u0111i\u1ec3m nh\u1eb9 v\u1edbi […]<\/p>\n","protected":false},"author":11,"featured_media":86477,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3301],"tags":[],"class_list":["post-86475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khac"],"acf":[],"yoast_head":"\nQuy \u0111\u1ecbnh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng t\u1ea1i D\u1ecbch Thu\u1eadt S\u1ed1 1<\/title>\n<meta name=\"description\" content=\"B\u1ed9 ti\u00eau chu\u1ea9n giao ti\u1ebfp D\u1ecbch 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